Senior Director, Product Operations

Summary

Join WorkWave as a Sr. Director, Product Operations to scale R&D operations. Reporting to the VP of Operations, you will partner with Product, Engineering, and Finance, driving alignment and data-driven decisions. Build and operate a comprehensive Program Management & Governance function supporting Product and Engineering. Ensure faster, higher-quality, and more predictable delivery of business value. You will be central to process governance, tooling, agile coaching, documentation, localization, and cloud cost optimization. This high-impact role requires strategic thinking, execution, data analysis, and collaboration. WorkWave offers a remote-first global work community with flexible work options and a robust benefits package.

Requirements

• 6+ years of experience in product operations, product management, program management, change management or engineering operations—ideally within a SaaS or technology-driven company
• Proven track record of scaling product and engineering operations, processes, and governance frameworks
• Strong understanding of agile methodologies, product development lifecycle, and cross-functional product delivery
• Technical Program Management experience
• Demonstrated strong business acumen with the ability to connect operational execution and technical decisions to strategic business objectives and financial performance
• Data-driven mindset with experience building KPI frameworks, dashboards, and reporting infrastructure that translate operational metrics into actionable business insights
• Experience implementing and managing tooling that supports product planning, feedback loops, analytics, and documentation
• Exceptional written and verbal communication skills; able to clearly document processes and train others
• Experience working across multiple departments, acting as a connector and aligning stakeholders toward shared outcomes
• Passion for helping teams work better together—removing blockers, reducing friction, and enabling speed and quality
• $180,000 - $190,000 a year

Responsibilities

• Streamline Execution & Delivery: Support optimization of the Product Development Lifecycle and Go To Market processes to remove friction and improve execution
• Create and manage planning and execution cadences to ensure predictability and fewer surprises
• Help build shared product and engineering KPIs that directly correlate to business outcomes to monitor delivery performance and surface risks early
• Reinforce structured processes with transparency and clarity
• Make Product and Engineering Teams More Data-Driven: Contribute towards a unified product operations data platform—linking engineering metrics, product usage data, customer feedback, and business impact
• Create dashboards and reporting that allow product and tech leaders to evaluate business performance and identify areas for improvement
• Drive transparency and alignment by ensuring all decisions are grounded in shared data and a common source of truth, and a clear understanding of their business implications
• Balance Innovation, Maintenance, Tech Debt, and Security: Ensure processes help teams balance innovation, maintenance, tech debt, and security work without constant reprioritization
• Quantify the business impact and financial cost of tech debt to support strategic investment and resourcing decisions
• Agile Enablement & Team Coaching: Provide hands-on support and coaching to teams struggling with agile practices
• Act as an agile advocate, embedding agile principles and improving team rituals into the culture and Product Development Lifecycle process to enhance delivery efficiency
• Program Management Rigor – champion best practice in designing and implementing (technical) program management rigor and maturity
• FinOps and Cloud Cost Optimization: Collaborate with FP&A to lead annual budget planning and monitoring and managing actuals vs plan
• Monitor AWS and Azure usage and cost trends, identifying anomalies or overspend risk
• Partner with product management and architecture teams to recommend optimizations and ensure spend aligns with maximum product value and positive customer impact, optimizing ROI
• Tooling & Enablement: Manage and optimize the product and engineering tool stack (e.g., roadmapping, OKRs, feedback collection, analytics, documentation)
• Help ensure tools are well-integrated, well-adopted, and support end-to-end product development
• Cross-Functional Alignment Be part of the connective tissue between product, engineering, marketing, sales, support, and finance
• Align cross-functional stakeholders on goals, execution priorities, timelines, and success metrics
• Product Documentation & Localization Build and maintain a centralized knowledge base for product documentation, release notes, reference materials, and training
• Oversee localization and translation workflows for international markets to ensure global readiness

Preferred Qualifications

Strong grasp of cloud infrastructure and FinOps principles; experience monitoring and optimizing AWS/Azure spend is a strong plus

Benefits

• Health and dental and 401k with company match
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
• Remote work flexibility