Assistant Analyst, Law Enforcement Response

Summary

Join Twilio as our next Assistant Analyst, Law Enforcement Response and process and respond to government agency requests for information globally, focusing on Japan. As a member of our legal team, you will report to the Associate Managing Paralegal. The ideal candidate is a team player who excels in communication and organization. Responsibilities include reviewing and processing Japanese police requests, handling phone calls from Japanese law enforcement, responding to global government requests, assisting with data management, identifying process improvement opportunities, and developing your skills. The role is remote and based in Japan, with occasional travel required. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Business-level fluency in both Japanese and English, with excellent written and verbal communication skills
• Be a self-starter who works effectively on a geographically dispersed team, including by exhibiting good judgment of when to escalate issues to colleagues and supervisors
• Excellent organizational, communication, and interpersonal skills
• Strong attention to detail
• Proficiency in the use of software, including Google Workspace products, Microsoft Word, and Microsoft Excel
• Willingness and ability to develop proficiency with unfamiliar digital tools and platforms

Responsibilities

• Review and process Japanese police requests, including by reviewing and logging request details and documents into our internal government request case management system, drafting accurate, professional responses to law enforcement inquiries in Japanese, and mailing physical letter responses to the police
• Receive and handle phone calls from Japanese law enforcement agents
• Respond to government requests for information from around the world—including subpoenas, court orders, search warrants, and emergency disclosure requests—in strict accordance with Twilio’s procedures and policies, and applicable law
• Assist with high-volume data and document management, and other organizational projects
• Identify opportunities to streamline and improve inter- and intra-team processes and procedures
• Find opportunities to develop your passions and skills!

Preferred Qualifications

• Prior experience handling or reviewing legal or law enforcement documents
• A sense of humor, enthusiasm for technology, and desire to learn about Twilio’s products and service
• A short (no more than one page!) cover letter describing why you are interested in the position

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program