Assistant Manager, Account Management

Summary

Join GoGlobal as an Assistant Manager, Account Management, and play a pivotal role in supporting client relationships, driving client satisfaction, and ensuring seamless delivery of Business Corporate Services (BCS) and Employer of Record (EOR) services. You will serve as a point of contact for corporate clients, identify opportunities for account growth, collaborate with sales and client solutions teams, work with internal teams to resolve service delivery issues, monitor account performance, provide data and insights to senior leadership, and stay updated on market trends. This role requires a Bachelor's degree, 2+ years of corporate client-facing experience, proven success in managing corporate clients, and experience with BCS and EOR solutions. Excellent problem-solving, CRM proficiency, and communication skills are essential. The company offers a flexible work environment and a unique partnership-corporate model with opportunities for partnership.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Management, or a related field
• Minimum 2+ years in corporate client facing experience
• Proven track record in managing corporate clients and delivering service solutions
• Experience in Business Corporate Services (BCS) and Employer of Record (EOR) solutions is essential
• Excellent problem-solving capabilities
• Proficiency in CRM tools and account management platforms
• Experience working in a diverse and international environment
• Excellent communicator in English, both verbal and written

Responsibilities

• Client Relationship Management: Serve as one of the points of contact for our corporate clients, ensuring their needs are met, exceeded, and our messaging is aligned
• Account Growth: Identify and support opportunities to expand service offerings and increase revenue within existing accounts’ verticals
• Collaboration: Collaborate with the sales and client solutions teams to board new EOR/BCS services tailored to client needs
• Service Delivery: Work with internal operational teams and service delivery leads to resolve timely and accurately
• Teamwork: Work closely and collaboratively with your fellow Account Managers
• Performance Metrics: Monitor performance of accounts, including satisfaction scores and retention rates within the BCS and EOR segments
• Reporting: Provide data and insights to senior leadership, offering actionable recommendations for continuous improvement
• Market Insight: Stay abreast of market trends, competitor activities, and regulatory changes impacting the EOR and BCS landscape
• Any other tasks, projects or requirements as requested by the Company

Benefits

• No timesheets
• We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time
• We are not for sale
• We believe that financial success is a natural outcome of our work, not the primary goal
• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
• We operate with the benefits of a partnership without the complexities of a partnership
• Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly
• We do not offer equity plans
• Instead, we provide opportunities for outstanding employees to make partner and share in the profits
• We believe it’s better to build lasting value than to chase a one-time payout
• We prioritize organic and sustainable growth
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations
• We believe flexibility drives success
• Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries
• Forget rigid office routines - it’s old school!