Assistant Product Support Manager

Summary

Join Inspiren's growing team as a Product Support and Data Labeling Team Lead! This remote role requires 2+ years of experience in product or customer support and team leadership. You will manage the Product Support team, oversee data labeling services, and collaborate with various teams to resolve issues. Prior experience with Zendesk and strong problem-solving skills are essential. The annual salary is $80,000-$100,000 plus equity and benefits, including medical, dental, vision, and flexible PTO. Make a meaningful impact on patient care by helping healthcare organizations utilize Inspiren's technology.

Requirements

• 2+ years of experience in a product support, customer support, or similar role
• Prior experience with Zendesk or other ticketing systems is required
• Strong problem-solving skills with the ability to troubleshoot technical issues
• Experience in team management, coaching, or mentoring
• Strong organizational and time-management skills, with the ability to handle multiple priorities
• Excellent communication skills, both written and verbal

Responsibilities

• Assist in managing the Product Support team and provide training to ensure high-quality customer support
• Oversee the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards
• Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team
• Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues
• Drive necessary process improvements within the data labeling and ticketing workflows

Preferred Qualifications

Experience with data labeling operations or similar workflow management is a plus

Benefits

• The annual salary for this role is $80,000-$100,000 + equity + benefits (including medical, dental, and vision)
• Flexible PTO