Portfolio Manager

Summary

Join GoGlobal's Portfolio Management team as a Portfolio Manager, providing exceptional service to clients and partners across Employer of Record (EOR) and Business and Corporate Services (BCS) lines. You will be responsible for setting up clients on GoGlobal's platforms, acting as the main point of contact for clients and internal stakeholders, managing client expectations, and ensuring partner requirements are met. The role requires multitasking, responding to queries, resolving problems, and supporting communication on process changes. A minimum of 3 years of experience in account management with customer service/success in a BCS environment is needed, along with exceptional communication skills and a proactive attitude. GoGlobal offers a unique work environment prioritizing results over hours, with a focus on sustainable growth and a flexible, fully remote work option.

Requirements

• Minimum Degree of equivalent
• 3+ years of experience with Account Manager with Customer Services/Customer Success experience within a BCS environment
• Exceptional communication skills in written and verbal English
• Motivated self-starter with a positive can-do attitude
• Proactive and passionate about client satisfaction and problem solving
• Ability to multi-task between various inquiries and systems in a fast-paced environment
• Organized and detail oriented with the ability to prioritize
• Excellent interpersonal skills

Responsibilities

• Set up clients and Partners in GoGlobal’s platforms once the Sales process is concluded
• Support the team in their role as the main POC for clients and partners
• Support as a key POC for GoGlobal internal stakeholders to coordinate any Client queries
• Support in ensuring partners' agreed requirements and expectations are met by coordinating with all internal parties
• Support in managing client’s expectations and follow through on commitments
• Multi-task between various inquiries and systems in a fast-paced environment
• Respond to everyday client/partner queries received via email or calls in a timely manner
• Assist in resolving problems by investigating presented issues and consult and coordinate with other departments and the client
• Support with the communication on country regulatory or other various process changes and collaborate with partners so they can manage and communicate required changes with their respective end clients as needed
• Ensure documentation, filing and distribution of all agreed pricing, and terms and conditions via contracts, addendums or email for easy reference and use by all internal departments
• Support the Sales and Business Development teams as required in the Sales stage on country specific requirements as well as operational questions

Preferred Qualifications

Having payroll background or experience is an added advantage

Benefits

Fully remote work, and hybrid options in some countries