Assistant Manager, Account Management

Summary

Join GoGlobal as an Assistant Account Manager and support the Account Management Team in managing client and partner relationships. You will assist with onboarding, communication, problem resolution, and documentation. This role offers a clear path for growth, with the opportunity to manage your own client portfolio. The position requires 3+ years of experience in account management and customer service, along with exceptional communication skills. GoGlobal offers a unique work environment emphasizing results over hours, with a focus on sustainable growth and a flexible, remote-work option.

Requirements

• Minimum Degree of equivalent
• 3+ years of experience with Account Manager with Customer Services/Customer Success experience
• Exceptional communication skills in written and verbal English
• Motivated self-starter with a positive can-do attitude
• Proactive and passionate about client satisfaction and problem solving
• Ability to Multi-task between various inquiries and systems in a fast-paced environment
• Organized and detail oriented with the ability to prioritize
• Excellent interpersonal skill

Responsibilities

• Help the Account Manager onboard Client or Partner; in particular setting up the Clients and Partners in GoGlobal’s platforms
• Support the AM Team in their role as the main POC for Clients and Partners as well supporting as a key POC for GoGlobal internal stakeholders to coordinate any Client queries
• Support in ensuring Partner’s agreed to requirements and expectations are met by coordinating with all internal parties
• Support in managing Client’s expectations and follow through on commitments
• Multi-task between various inquiries and systems in a fast-paced environment
• Respond to everyday Client/Partner queries received via email or calls in a timely manner
• Assist in resolving problems by investigating presented issues and consult and coordinate with other departments and the Client
• Support with the communication on country regulatory or other various process changes and collaborate with Partners so they can manage and communicate required changes with their respective end Clients as needed
• Ensure documentation, filing and distribution of all agreed pricing, and terms and conditions via contracts, addendums or email for easy reference and use by all internal departments
• Provide ad-hoc administrative support to the Account Management Team
• Support the Sales and Business Development teams as required in the Sales stage on country specific requirements as well as operational questions

Preferred Qualifications

Having payroll background or experience is an added advantage

Benefits

Fully remote work, and hybrid options in some countries