Associate Account Manager, Affiliate Marketing

Summary

Join Acceleration Partners as an Associate Account Manager, Affiliate Marketing! This remote position, based in the UK, requires international travel. You will provide strategic support for a top-tier client, overseeing program success, client deliverables, and account strategy execution. The ideal candidate thrives in a fast-paced environment, possesses strong leadership skills, and excels in client communication and data analysis. Success involves building strong client relationships, handling challenging situations, and maximizing account efficiency. This role offers significant growth opportunities within a global firm.

Requirements

• 3+ years of client service/account management experience with leading brand names or high profile accounts, agency or network experience a plus
• Direct affiliate marketing experience (in-house, agency, network) required
• Knowledge of Affiliate Networks (Awin, Affilinet, CJ, Webgains, Linkshare, Impact Radius, Performance Horizon, etc.)
• Ability to travel
• Professional and polished, with minimal coaching needed
• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc
• Previous experience managing and motivating direct reports

Responsibilities

• Serve as a regular point of contact for clients’ strategic and account questions
• Lead weekly client calls
• Send account reporting and manage resulting follow-up questions and communications
• Manage challenging client situations with guidance from senior colleagues
• Provide superior client service, develop and nurture excellent client relationships
• Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+
• Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals
• Proactively offering new and innovation ideas to the overall program strategy
• Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client
• Perform general account management and monitor for fraud and affiliate compliance
• Provide clients with regular reporting, analyze data to find opportunities and identify issues
• Develop strategic program plans and present resulting data-driven insights and recommendations to clients
• Manage and lead team member, supervise account activities, manage workloads and delegate projects accordingly
• Deliver management coaching to staff in order to elevate and grow team capability, motivating A players and managing out poor performers

Preferred Qualifications

• Working knowledge of HTML
• Has the ability to lead a team with enthusiasm and expertise
• Has strong internal motivation to get the job done and done well
• Only provides superior results for clients and unsurpassed customer service
• Recognizes the importance of being engaged in their work and keeping clients engaged as well
• Possesses mature and measured judgment, and the ability to solve problems on their own
• Emphasizes incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
• Possesses superior written and verbal communication skills
• Displays accountability, always meeting deadlines and keeping commitments
• Knows how to collaborate with team members in a remote environment
• Has confidence, poise, and eloquence in client meetings and difficult situations
• Thrives in a fast paced environment and enjoys bringing order to chaos
• Prioritizes competing objectives and manages time with skill
• Works independently comfortably, and with minimal supervision

Benefits

• 100% remote work for everyone
• Unlimited Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays (no internal meetings)
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowance
• Paid sabbatical leaves, donation matching, and more!!