Associate Account Manager

Summary

Join Jellyvision ALEX®, a company revolutionizing the benefits industry, as an Associate Account Manager. You will collaborate with a Customer Development Representative to support existing small and medium-sized business (SMB) customers. Responsibilities include leading customer success strategies, managing customer relationships, and maintaining operational excellence. Success will be measured by client satisfaction, revenue growth, project success, and team collaboration. This remote position offers a competitive base salary and commission eligibility. The ideal candidate possesses 1+ years of experience in sales, account management, or related fields.

Requirements

1+ years of experience selling and pitching products, managing accounts and/or a book of business, and dealing directly with (ideally B2B) clients

Responsibilities

• Lead the charge on customer success and growth strategies
• Segment the book, retain existing customers and sell to accounts with growth opportunities
• Run ALEX demos and pitches with consultative question asking
• Guide customers through marketing strategies and analytics analysis
• Collaborate with the implementation team to strengthen the customer relationship
• Manage customer relationships
• Answer customer questions (via phone and email) with a deft mix of charm and hard-core competence
• Price, negotiate, and secure renewal paperwork
• Uncover deep client insights and communicate them to the broader Jellyvision team (these are often the genesis of the next Jellyvision product)
• Maintain operational excellence
• Create and maintain a stellar organization system
• Consult with your manager on effective and creative ways to streamline the enterprise customer playbook and apply at scale to our SMB customers
• Utilize Salesforce, Outreach, group inbox system, Office 365, G Suite with proficiency

Preferred Qualifications

• Bonus points if you’ve worked specifically with HR/Corporate Communications accounts or in the SAAS industry
• Backgrounds that might be a good fit are customer service or project management roles that included responsibilities for renewal or upsell, more traditional sales roles that included responsibility for nurturing the client relationship after the sale, and, of course, account management roles

Benefits

• Remote Location
• Starting Base Range: $63,000 - $70,000
• Additional Compensation: Commission eligible