Associate Account Manager

Summary

Join OpenTable, a leading industry player with millions of diners and 60,000 restaurant partners, as an Associate Account Manager. Based remotely, you will support the Account Management team in Florida and Puerto Rico, focusing on customer engagement and retention. Responsibilities include managing restaurant relationships, providing product presentations, educating restaurants on industry trends, and driving utilization of OpenTable services. Success in this role requires bilingualism (English and Spanish), strong communication skills, and experience in account management or a related field. You will leverage data to inform business decisions and collaborate with cross-functional teams. OpenTable offers a competitive salary and benefits package, including remote work flexibility, mental health resources, paid time off, parental leave, and professional development opportunities.

Requirements

• Bilingual - Spanish and English
• Analytical and problem-solving skills to interpret data to drive business decisions
• Account management or equivalent experience
• Knowledge of restaurant operations
• Self-motivated with demonstrated ability to perform well under pressure and against bold goals and deadlines
• Aptitude for gathering and using data to inform and persuade others to make business decisions
• Excellent presentation skills; strong writing skills
• High-reaching, tenacious and results-driven
• Excellent organizational, documentation, and time management skills
• Demonstrated success working in an unstructured and entrepreneurial environment
• Proven ability to work across many departments to solve problems and achieve results
• Demonstrated success in building and maintaining business/customer relationships
• Attention to detail in administrative responsibilities
• Capacity to grasp and learn complex concepts quickly and independently

Responsibilities

• Support restaurants and groups to build upon existing high-level relationships
• Serve as a liaison between the client(s) and appropriate company departments
• Manage and maintain restaurant relationships to ensure high retention of current clients
• Support in providing customized product and operational presentations to existing customers
• Encourage customers to think differently about their business in ways that will help both parties achieve success
• Educate restaurants about trends in the industry and offer unique insight
• Provide partners with data and reports to better run their operations
• Support the Growth Team in consistently meeting and exceeding retention, revenue, and other goals, as assigned
• Provide follow-up with customers to ensure customer satisfaction
• Maintain communication records & prepare productivity reports as required
• Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce)
• Remain knowledgeable of, and adapt to, the company's solutions to facilitate sales and restaurant relations efforts
• Leverage skills and client experience to continually evolve account management approaches and processes

Preferred Qualifications

• Experience using Salesforce or an equivalent CRM solution is a plus
• Proficiency in Word, Excel, Google Slides, and online meeting solutions
• Ability to work across all U.S./Canadian time zones as needed
• OpenTable software experience a plus
• Strong interpersonal and communication skills
• Ability to collaborate effectively with cross-functional teams within the company to ensure a seamless customer experience
• University degree preferred

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• This role is eligible to be considered for an annual bonus