Associate Account Manager

Summary

Join Vetcove's growing team as an Associate Account Manager and contribute to transforming how veterinarians acquire supplies. You will support the maintenance of relationships with major partners by providing marketing campaign expertise and exceptional project management. This role offers the chance to build and manage key client relationships, become a platform and product expert, and serve as the primary contact for all campaign-related matters. You will collaborate with data scientists and other account managers, focusing on client relationship development, advertiser education, and strategic marketing campaign implementation. The ideal candidate is analytical, detail-oriented, and thrives in a collaborative, client-facing environment. Growth opportunities are available, with potential for managing larger accounts in the future.

Requirements

• 1+ Years in account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong analytical skills
• Experience in developing client facing reports with actionable insights and recommendations
• Experience in developing and presenting data analyses and partner business reviews
• Experienced in compiling, documenting and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite, Engineering)
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel

Responsibilities

• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with the Senior Partner Account Manager on recurring client tasks
• Project manage campaign execution to ensure all campaign requirements and timelines are met
• Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
• Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
• Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

Preferred Qualifications

• Experience in Tableau or other database visualization tools
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events