Associate Account Manager

Summary

Join Veriff's GTM Division as an Associate Account Manager - USA and become the primary point of contact for global clients in North America. You will manage all stages of customer integrations, drive product adoption and expansion, and act as a trusted advisor to maximize customer value. This role requires 3+ years of CSM/AM experience in the SaaS industry, a proven track record of exceeding quotas, and strong relationship-building skills. You will collaborate with internal teams to ensure successful service delivery and resolve customer issues. Veriff offers a competitive salary, commission, full-remote work, and a comprehensive benefits package including health insurance, 401k matching, stock options, and paid time off.

Requirements

• 3+ years experience as a CSM/AM within the SaaS industry
• Previous experience adopting analytical tools and ability to drive performance assessments that are data driven
• Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention
• Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams to drive adoption and ensure a closed feedback loop between Veriff Product team and our customers

Responsibilities

• Develop trust and relationships with our customers
• Ensure growth and product utilization within our customer base
• Acquire a thorough understanding of our customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between customers and internal teams
• Ensure the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolve any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicate the progress of initiatives to internal and external stakeholders
• Assist with challenging customer requests or issue escalations as needed

Preferred Qualifications

• Experience working for a global scaleup/startup
• Previous AM/CSM experience within the IDV/IDVaaS industry

Benefits

• Full-remote job within our eligible locations in the USA
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• 401(k) matching
• Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary