Associate

Summary

The job is for a position in a multinational BPO company in Athens, where the employee will liaise with clients, identify customer needs, build trust, provide information, keep records, and follow communication procedures. The candidate should be a native or near-native German speaker with good English skills, strong phone contact handling skills, excellent communication and presentation skills, customer orientation, ability to adapt, multi-task, prioritize, and manage time effectively.

Requirements

• Native or near to native German language (C2)
• Very good command of English language (B2 – C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Liaise between the client and the company
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive Remuneration package
• Extra bonus depending on the performance appraisal
• Health care benefits and numerous other discounts
• Relocation Cost (for candidates outside Greece)