Associate Campaign Specialist

Summary

Join Airship's Strategic Services team as an Associate Campaign Specialist to design, implement, and analyze customer engagement campaigns across various channels. You will manage the entire campaign lifecycle, from initial briefing and segmentation to A/B testing and customer approvals. Leverage Airship's platform to generate performance reports and provide actionable insights. Collaborate with internal and external stakeholders, providing platform training and documenting user feedback. This fully remote role requires strong communication, project management, and data analysis skills, with potential for up to 10% travel. The ideal candidate possesses experience with digital marketing campaigns and a willingness to learn and apply best practices across multiple channels.

Requirements

• Strong communication and interpersonal skills including the ability to effectively communicate with both technical and non-technical customers and internal stakeholders
• Collaborative and able to work in a dynamic and fast-paced environment both within a team and independently
• Strong project and time management skills to balance multiple customers and projects simultaneously
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

Responsibilities

• Responsible for the successful execution of campaign messages and customer journeys
• Manage the end to end campaign process incl. briefing, segmentation, a/b testing and customer approval
• Build and leverage campaign and channel performance reports in Airship’s platform to deliver actionable insights and campaign recommendations to customers
• Leverage HTML to tailor messages that require modification beyond the currently available functionality of the platform
• Learn and apply digital marketing best practices across email, SMS, mobile, and web channels
• Support wider Campaign Specialist team with campaign testing and Quality Assurance
• Work with Strategic consultants and Customer Success Teams to increase customer platform adoption and improve time to value
• Provide platform training/ retraining to customers as needed
• Document and provide user feedback to Product and other internal teams
• Stay up-to-date on Airship feature, channel and functionality releases for campaign integration and strategic recommendations for customers

Preferred Qualifications

• Experience executing digital marketing campaigns for a global brand and/or with a SaaS marketing company
• Comfortable with mobile platforms including iOS and Android, as well as SMS, Mobile Wallet, Email and Web
• Familiarity with or willingness to learn basic HTML for message customization
• Experience with one or more marketing technology solutions (Salesforce, Oracle Responsys, Adobe)
• Experience with one or multiple business intelligence tools (Looker, Tableau or similar)

Benefits

• Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time
• Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones
• This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager
• The starting base pay range for this position is: $70,000 - $80,000 USD per year
• Some roles may also be eligible for commission, bonus, or other performance incentives
• Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role
• In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation