Salsify is hiring a
Associate Channel Support Engineer

Summary

The job is for an Associate Channel Support Engineer in the Customer Support team at Salsify. The role involves providing excellent customer support, troubleshooting technical issues, developing technical solutions, performing quality assurance, documenting processes, and assisting in training new team members. The company values diversity and offers remote work opportunities.

Requirements

• 1+ years of experience in customer-facing, problem-solving technical support positions
• Working knowledge of programming languages and technologies like Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code, etc
• Deep technical, analytical, and problem-solving skills
• Organized, detail-oriented, and diligent
• Appetite for knowledge and a desire to guide others
• Dedication and known among peers as the go-to person for help
• Motivated to be a self-starter and individual performer, contributing to overall team efficiency and collaboration
• Raise opportunities for process improvements and show a willingness to be part of the solution
• Experience with standard support tools like Salesforce, Jira (or similar)

Responsibilities

• Provide excellent customer support experience
• Triage, research, and prioritize incoming issues
• Troubleshoot technical issues and escalate to senior team members as needed
• Develop technical solutions to help our customers win the digital shelf
• Perform a thorough quality assurance process
• Represent the support team while working multi-functionally with other groups
• Document processes and procedures and assist in training new team members

Preferred Qualifications

• Can clearly and thoughtfully explain new technical concepts to a wide variety of personas
• Advanced Excel skills - comfortable transforming data, manipulating various data types, and analyzing data sets
• Knowledge of the challenges brands and retailers face in the e-commerce industry today

Benefits

Remote work opportunities