Associate Product Manager

Summary

The job is for a Product Representative at Trustly Americas. The role involves handling FIC-related support questions and issues, doing product research and investigations, working with stakeholders to build and execute a prioritization framework, and improving the efficiency of solving FIC product related issues. The company is a global leader in Open Banking Payments and offers benefits such as health and dental insurance, life insurance, meal vouchers, home office allowance, wellness programs, English classes, extended maternity and paternity leave, flexible hours/remote work, birthday off, welcome kit, annual premium, referral program, and no co-payment cost for the Bradesco health and dental plan.

Requirements

• Detail oriented and eager to learn
• Excellent communication and independence of updating project progress with stakeholders
• Familiar with spreadsheet and basic office tools
• Familiar with Jira

Responsibilities

• Product representative in intaking, prioritizing and resolving FIC-related support questions and issues in various Slack channels
• Doing product research and investigations with Engineers to resolve issues
• Communicating with stakeholders about the resolutions
• Working with stakeholders to build and execute a clear prioritization framework; and improving the efficiency and speed of solving FIC product related issues

Preferred Qualifications

Prior experience in product management preferred

Benefits

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost
• Life insurance with differentiated coverage
• Meal voucher and supermarket voucher
• Home Office Allowance
• Wellhub - Platform that gives access to spaces for physical activities and online classes
• Trustly Club - Discount at educational institutions and partner stores
• English Program - Online group classes with a private teacher
• Extended maternity and paternity leave
• Birthday Off
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats!
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!