Remote Strategic Consultant

Summary

The Associate Account Director role at Sensor Tower involves supporting strategic plans for large investor accounts, providing customer support, delivering training sessions, and collaborating with internal teams. The ideal candidate should have 2-4 years of experience in the financial services or tech sectors, strong analytical skills, excellent communication skills, and proficiency in Excel, CRM softwares, and other relevant tools.

Requirements

• 2-4 years of experience in the financial services or tech sectors
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Experience working with cross-functional teams, including product and engineering
• High level of situational awareness and emotional intelligence
• Proficiency in Excel, CRM softwares, and other relevant tools

Responsibilities

• Provide exceptional customer support through various channels
• Ensure client issues are resolved promptly and effectively
• Design and deliver comprehensive training sessions to users
• Ensure clients are fully equipped to leverage the platform to its fullest potential
• Assist Senior Account Directors in executing strategic plans for client renewals and upsells
• Collaborate closely with internal teams to drive account growth and retention
• Field and address questions from users within client accounts, ensuring prompt and accurate responses
• Drive overall customer satisfaction by expanding engagement beyond immediate users and fostering deeper relationships across the organization