Dialectica is hiring a
Associate - Client Service Team

Summary

Join Dialectica as an Associate in the Client Service Team, a role that connects clients with industry experts by understanding their needs and identifying suitable experts. Key responsibilities include reviewing client project briefs, engaging with experts, screening them, scheduling interviews, and ensuring client satisfaction. The role requires 0-3 years of work experience in client service or related roles, a Bachelor's degree, fluency in English, strong communication skills, ability to perform high-level research, a client-oriented mindset, strong organizational skills, and the ability to manage multiple projects simultaneously.

Requirements

• 0-3 years of work experience in client service or related roles
• Bachelor's degree or equivalent qualification
• Fluency in English is a must
• Strong communication and interpersonal skills
• Ability to perform high-level research and critical thinking
• A client-oriented mindset and passion for delivering quality service
• Strong organizational skills with the ability to manage multiple projects simultaneously

Responsibilities

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts
• Utilizing phone, LinkedIn, and email outreach to engage with industry experts
• Screening experts to assess their suitability and relevance, focusing on quality
• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process

Benefits

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City