Remote Customer Service Associate

Summary

The job is for a remote customer service team member at Qleen, a company offering household chore automation services. The role involves handling customer and service provider inquiries, bookings, and troubleshooting software issues. The candidate should be thorough, self-managing, ready to handle unique issues, have computer skills, and be professional, efficient, consistent, and honest.

Requirements

• A computer and quiet place to work
• Good internet connection
• Resident of Arizona
• Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern
• Able to handle incoming phone calls from customers without getting nervous
• Track multiple issues at the same time
• Ability to troubleshoot software malfunctions
• Able to work efficiently on a remote-based team of co-workers

Responsibilities

• Answer incoming calls from customers and Service Providers
• Respond to customer emails, texts, and web chat inquiries
• Help customers with bookings, including booking a service, canceling, and rescheduling
• Help Service Providers with questions or issues regarding Work Orders and policy questions
• Help customers and Service Providers troubleshoot software issues

Benefits

• Compensation Pay Range: $17.50 to $20.50/hr (Based on experience)
• Health Insurance Benefits available
• Paid Time Off