Remote Customer Service Associate

Summary

Join FCP Euro as a Customer Service Associate and be part of our team that values customer service at its core. This role involves researching answers and responding to customer inquiries while upholding industry-leading standards. With a unique blended culture, we're devoted to developing user-friendly automotive catalogs and always looking for ways to grow, learn, and improve.

Requirements

• 1+ years prior experience in a contact center environment
• High school diploma or equivalent
• Experience performing in an environment where KPIs are tracked
• Strong oral and written communication skills
• Proficiency in computer applications such as Google Docs, Google Sheets, and Gmail
• Ability to control multiple priorities in a fast-paced environment
• Strong attention to detail while maintaining a high degree of accuracy

Responsibilities

• Fielding and responding to customer inquiries predominately via phone as well as email and live chat, scheduled as needed
• Assisting customers with pre- and post-purchase questions, including order fulfillment, order modifications, order status, UPS claims, order error support, and technical automotive support as needed
• Adhering to customer inquiry audit criteria as outlined by our Customer Service Quality program
• Meeting and exceeding all individual goals and KPIs (key performance indicators)
• Consistent commitment to exceeding customer expectations through empathy and a solution-focused approach
• Following all departmental Standard Operating Procedures such as requesting refunds, documenting all customer interactions, etc

Benefits

• $19/hr - $23/hr depending on experience
• Quarterly bonus opportunity of up to $750
• Monthly Profit Sharing Award Program
• Medical, Dental, Vision
• Life, Disability, Critical Illness, Accident
• PTO (Paid Time Off)
• 401k with Company Match