Collections Specialist

Summary

Join BeyondTrust as a Collections Specialist and contribute to a safer world through our cybersecurity SaaS portfolio. You will be responsible for the timely collection of outstanding customer balances through professional communication. Manage a portfolio of accounts, meet monthly targets, and report to the Credit and Collections Supervisor. This role requires strong communication, organizational, and problem-solving skills within a fast-paced environment. You will collaborate with cross-functional teams to resolve collection issues. BeyondTrust fosters a culture of flexibility, trust, and continuous learning, recognizing employee growth and impact.

Requirements

• High school diploma or equivalent
• Minimum 2 years of business-to-business collections experience
• Proficient with email
• Customer service mindset
• Strong written and oral communication skills
• Strong organization skills and ability to multi-task in a fast-paced environment
• Familiarity with laws related to debt collection
• Knowledge of billing procedures and collection techniques

Responsibilities

• Monitor accounts to identify overdue payments and prioritization of daily collection activities as directed by the Supervisor
• Ability to research various sources to identify proper customer contact in securing payment information and reviewing historical data
• Contact customers to collect outstanding payments while adhering to company values
• Document collection efforts with clear and concise notes in the company ERP system
• Report on collection activity
• Escalate collectability issues/roadblocks related to delinquent accounts to the Supervisor
• Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function

Preferred Qualifications

• Associate degree or related college courses helpful
• Salesforce, NetSuite, YayPay, or Dun & Bradstreet a plus