Collections Specialist

Summary

Join BeyondTrust as a Collections Specialist and contribute to a safer world through cybersecurity. You will manage a portfolio of customer accounts, ensuring timely payment collection through professional communication. Responsibilities include monitoring accounts, contacting customers, documenting efforts, reporting activity, and escalating issues. The role requires strong communication, organizational, and multitasking skills, along with experience in B2B collections and familiarity with debt collection laws. BeyondTrust offers a flexible and supportive work environment, valuing diversity and inclusion.

Requirements

• High school diploma or equivalent
• Minimum 2 years of business-to-business collections experience
• Proficient with email
• Customer service mindset
• Strong written and oral communication skills
• Strong organization skills and ability to multi-task in a fast-paced environment
• Familiarity with laws related to debt collection
• Knowledge of billing procedures and collection techniques

Responsibilities

• Monitor accounts to identify overdue payments and prioritization of daily collection activities as directed by the Supervisor
• Ability to research various sources to identify proper customer contact in securing payment information and reviewing historical data
• Contact customers to collect outstanding payments while adhering to company values
• Document collection efforts with clear and concise notes in the company ERP system
• Report on collection activity
• Escalate collectability issues/roadblocks related to delinquent accounts to the Supervisor
• Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function

Preferred Qualifications

• Associate degree or related college courses helpful
• Salesforce, NetSuite, YayPay, or Dun & Bradstreet a plus