Associate Communications Analyst

Summary

Join Natera as an Associate Communications Analyst and perform quality control on patient digital communication preferences and data. You will manage and execute patient digital communications across Patient Experience departments. This role requires strong organizational and communication skills, proficiency in Microsoft and Google Suites, and the ability to manage multiple projects simultaneously. A Bachelor's degree is required. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, free testing for employees and their families, fertility care benefits, and more.

Requirements

• Bachelor’s degree
• Strong attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Suite
• Ability to multitask, prioritize, and manage time effectively
• Ability to meet deadlines and handle multiple projects simultaneously
• Strong analytical, organizational, problem solving and team player skills
• Ability to troubleshoot and problem-solve effectively
• Strong cross-functional communication and interpersonal skills
• Maintain confidentiality of sensitive information
• Complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire

Responsibilities

• Create, maintain, organize and update tracking of all digital communications
• Develop a detailed project plan and maintain a project management system that tracks progress, identifies risks, and ensures that all stakeholders are informed
• Prepare and distribute reports, presentations, and other documents regarding analyzed success metrics for digital communications
• Provide oversight for all digital communications campaigns and programs for the Patient Experience team
• Author and update standard operating procedures associated with the digital communications process
• Work with leadership to provide support and troubleshooting as needed
• Establish ongoing working and collaborative relationships with other departments, outside vendors and call centers that directly impact the overall patient experience
• Continuously seek new and creative technologies and implement procedures that help identify and guide improvement opportunities
• Facilitate cross-functional communication and collaboration

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing for employees and their immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program