Associate Community Management Consultant

Summary

Join ModSquad as a Community Manager and contribute to a global sports streaming service. This part-time (5-15 hours/week) role requires weekend availability for 90 days. You will brainstorm and execute content strategies, manage customer interactions across various platforms, and analyze community engagement. Strong communication, social media expertise, and experience with platforms like Discord, Facebook, and Twitter are essential. The position demands creative writing skills, problem-solving abilities, and the capacity to handle community crises. Successful candidates will demonstrate excellent organizational skills and the ability to adapt strategies based on feedback.

Requirements

• Be a proactive, self-starter and independent contributor with follow-through on all initiatives
• Have strong problem-solving, creative writing, and editorial skills
• Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
• Engage confidently with internal and external partners on video and voice calls
• Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, ect)
• Enjoy engaging and developing a broad range of people, communities, clients, and trends
• Be able to execute on community initiatives, measure results, and modify programs based on feedback
• Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
• Must have active experience (professional experience preferred) with Discord, forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv , Youtube, etc a bonus)
• Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
• The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
• Must be able to show empathy and situational awareness, as well as an ability to care for the community’s members well being without losing sight of the client goals and rules
• Commitment: 5-15 hours per week
• Weekend availability
• 90 days
• Language: English/Spanish

Responsibilities

• Brainstorm activities, opportunities, and content to inspire or grow the community (long term and campaign-based)
• Design and execute the weekly and quarterly content calendars and strategy plans
• Create and report KPIs, and build reports that showcase reason, trends, and opportunity
• Manage and respond to customers through forums and website tools
• Learn and explore new toolsets that improve workflow and client objectives
• Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
• Develop practices and improvements, or build upon and help improve current methods of operation
• Handle occasional community crisis or troubleshoot escalations

Preferred Qualifications

Experience with SnapChat, TikTok, Twitch.tv, Youtube