Associate - Customer Service

Summary

Join our dynamic team as Customer Support Consultants and build a fulfilling career by strengthening relationships, developing problem-solving abilities, and improving technical skills.

Requirements

• High School diploma or equivalent
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred)
• Ability to be goals oriented
• Strong communication skills and ability to express ideas clearly

Responsibilities

• Strengthen relationships: Support for general billing inquiries
• Access customer records and verify customer account information
• Identify potential customer needs and recommend solutions
• Place follow-up calls to customers to ensure their needs are met in an efficient manner
• Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions
• Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations
• Schedule a technician visit when needed

Benefits

Work from home (with specified computer requirements)