Remote Senior Investment Service Associate

Summary

Join our team as a Senior Investment Service Associate and play a crucial role in providing exceptional service and support to our advisors and clients using the World Managed Account Platform (WorldMAP). As a 100% remote position, you will work closely with financial advisors and other team members to deliver timely and accurate assistance. Your primary responsibility will be to assist advisors with operational, service, and technology matters for WorldMAP.

Requirements

• Bachelor’s degree or equivalent relevant wealth management industry experience
• 3 or more years of relevant investment wealth management industry experience
• Strong written and verbal client communication skills, outstanding attention to detail, and excellent responsiveness to requests/questions in a professional setting
• Ability to manage multiple tasks/projects simultaneously
• Excellent accountability for deadlines and execution of tasks and follow-up
• Creative problem-solving skills

Responsibilities

• Serve as liaison between advisors, WorldMAP, the Investment Team, and Vestmark (WorldMAP’s technology vendor)
• Develop and share expertise on Vestmark technology and WorldMAP services, solutions, and policies, and provide training and support to advisors on WorldMAP, as needed by advisors
• Assist advisors with the process of mapping their books of business to WorldMAP from other platforms and investment strategies
• Verify new account forms are in good order and then ensure new accounts are set up correctly on WorldMAP with Vestmark
• Revert new account not in good order (NIGO) back to the submitting advisor with details on the issues causing the NIGO
• Verify requested updates to existing WorldMAP accounts are in good order and then ensure accounts are correctly updated per the advisor’s instructions with Vestmark
• Revert account updates that are NIGO back to the submitting advisor with details on the issues causing the NIGO
• Properly prioritize and then process standard WorldMAP service requests and trading requests submitted by advisors for their client accounts
• Ensure the service requests and trading requests are completed correctly and confirm completion with advisors
• Revert requests that are NIGO back to the submitting advisor with details on the issues causing the NIGO
• Review special service requests from advisors, confirm receipt, and then determine appropriate response or action, in conjunction with Investment Team leadership as needed
• Create and update model portfolio allocations for home office model portfolios and advisor model portfolios on WorldMAP
• Maintain appropriate documentation and communications for all model portfolio changes
• Assess issues, determine appropriate remedy, and implement solutions, as needed and in conjunction with Investment Team members and/or leaders
• Monitor platform for compliance and regulatory risks to client accounts, the WorldMAP platform, and the company, and escalate identified issues to Investment Team leadership
• Assist with general administrative tasks and responsibilities for WorldMAP
• Assist with requests, questions, tasks, or issues at WorldMAP custodians, as needed
• Other relevant WorldMAP tasks and responsibilities as assigned by Investment Team leadership
• Collect feedback from advisors and share ideas for workflow improvement, platform enhancement and expansion, additions to strategist and model line ups, etc

Benefits

• 401(k) with Employer Match
• Health Insurance (with HSA option)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Paid Time Off Policy
• Paid Mental Health Days
• Flexible Spending Account (FSA)
• Healthy Work/Life Balance
• Maternity/Paternity Leave Policy
• Remote Work Opportunity