Associate, Direct Fulfillment

Summary

Join DonorsChoose's Finance, IBT, Procurement & Legal Team as a Direct Fulfillment Associate and play a key role in managing the smooth operation of our teachers' shopping and fulfillment experience. You will be responsible for end-to-end order processing, inventory management, and collaborating with cross-functional teams. This role requires 1+ years of experience in operations, data analysis, or relationship management, proficiency in data analysis and digital tools, and excellent communication skills. The ideal candidate is tech-savvy, process-focused, detail-oriented, and passionate about racial equity. DonorsChoose offers a competitive salary, comprehensive benefits, a flexible hybrid work schedule, and opportunities for professional development. This position offers the chance to contribute to a mission-driven organization making a positive impact on education.

Requirements

• 1+ years of experience in operations, data analysis, or relationship management
• Proficient in Office/Google Workspace (especially Excel/Sheets), and comfortable with repetitive tasks and digital tools (like Finale)
• Solid foundation in quantitative and analytical skills, with experience in data analysis and critical thinking
• Comfortable using data to support analysis and reporting
• Knowledge retention, a problem-solving philosophy, and a continuous improvement mindset when facilitating tasks and engaging in process enhancements
• Exceptional at organizing, prioritizing, and coordinating multiple tasks simultaneously
• Meticulous with details and account management ensuring nothing gets overlooked in fast-paced environments and are receptive to feedback-driven growth
• Seek direction from your manager on priorities but can complete assigned tasks independently once clear guidelines are given
• Thrive in a collaborative & communicative environment
• Effective in building relationships and working collaboratively with diverse internal and external teams
• Continuously incorporate feedback and lessons learned into future tasks and projects
• Possess excellent written, verbal, and interpersonal communication skills
• Aligned with our core values: equity, ingenuity, humanity, integrity, learning, and gratitude
• Have a growth mindset and are eager to embrace new tools and processes, including automation
• Adaptable and resilient, able to navigate in an ever-changing environment and adjust to shifting priorities
• Passionate about racial equity and committed to contributing to an organization focused on addressing inequities in education
• Open to engaging in conversations about race, representation, and equity, willing to share your perspective while actively listening and learning from others

Responsibilities

• Ensure seamless shopping and fulfillment experiences for teachers
• Aid in end-to-end order processing for Direct Fulfillment, including inbound purchasing, receiving resources, and supporting inventory processing inventory at our 3P logistics provider(s)
• Maintain accurate records on pricing, supplier performance, logistics metrics, and inventory levels
• Monitor performance trends and identify opportunities to streamline processes, improve workflows, and enhance stakeholder experiences by contributing to data analysis
• Support the implementation of our inventory management system (Finale)
• Work cross-functionally with teams in Finance, Operations, and Community Growth & Impact to support smooth operations and effective communication
• Assist in executing the Direct Fulfillment team’s FY26 strategic goals and experiments
• Help build a scalable and resilient infrastructure, ensuring operational sustainability as we grow
• Support the team in achieving key performance indicators (KPIs) and driving forward-thinking improvements

Preferred Qualifications

Tech-savvy, process-focused, and love to work with data

Benefits

• 25 paid vacation days per year and 11 paid holidays
• Employer-paid individual and family health plan
• Matching 401(k) plan (up to 5% of base salary)
• Annual professional development stipend
• Casual and flexible work environment
• Hybrid Workplace option in NYC office or fully remote from specified locations