Cloud Operations Engineer I

Summary

Join Jamf as a Cloud Operations Engineer I and contribute to a thriving work environment focused on work-life balance and flexibility. This remote role, based in Australia, requires maintaining and improving Jamf's Linux-based cloud infrastructure. You will monitor system performance, resolve incidents, and provide customer support. The position involves a weekend shift (Friday-Monday) and requires experience in Linux/Unix, systems administration, and IT operations. Jamf offers a supportive culture, clear career paths, and opportunities for professional growth. The company is committed to creating an inclusive and supportive work environment.

Requirements

• 2 year / Associates (Required)
• A combination of relevant experience and education may be considered
• Minimum 2 Years experience in an IT operations environment (Required)
• Minimum 2 Years Systems Administration experience, on any platform (Required)
• Minimum 2 Years experience working with Linux/Unix command line interfaces, including shell scripting (Required)
• General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
• Participation in ongoing security training is mandatory
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf

Responsibilities

• Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
• Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
• Monitor software and network security on team managed servers and networks
• Configure and maintain server auditing and network monitoring tools
• Develop and implement performance tuning steps for application, system, and network configurations
• Provide solutions and direction to customer issues via phone or email in a timely and professional manner
• Maintain and expand technical documentation of processes and procedures
• Participate in a 24x7 on-call rotation
• Participate in system administration duties for cloud-based server infrastructure
• Perform light programming/scripting tasks in Bash, PHP, and Python
• Develop and maintain an advanced level of knowledge of Jamf products
• Other duties and special projects as assigned

Preferred Qualifications

4 year / Bachelor's Degree (Preferred)

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• We offer a clear career path that enables you to grow under supportive leadership and management