Deployment Engineer

Summary

Join Skydio, a leading drone company, as a Deployment Engineer to lead technical implementation, end-to-end usage, and system maintenance for cloud-connected products. You will work closely with internal teams and customers, ensuring seamless deployment and value delivery. Responsibilities include troubleshooting connectivity issues, collaborating with various departments, resolving complaints, and managing implementation projects. The role requires deep knowledge of WiFi and cellular networking and experience supporting cloud-connected devices. This fully remote position (75% travel) is based in the Southeast US and offers competitive compensation and benefits.

Requirements

• 3+ years experience supporting cloud connected devices
• Experience with WiFi networking required
• Familiarity with cloud applications
• Familiarity with Linux OS
• Familiarity with mechanical / robotic systems
• Ability to travel 75% of the time
• Ability to acquire Part 107 certificate
• Deep knowledge of cloud connected devices and troubleshooting network connectivity issues
• Success in implementing market-leading, secure, scalable SaaS products and services to enterprise customers
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules, in a professional services organization
• Superb communication skills, both written and verbal, and a solid focus on project management tools and concepts
• Experience with commercial Autonomous Aircraft Systems and related software development/deployment
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
• Comfortable working in outdoor environments and working at height.  Must be able to lift 50lbs, climb ladders (pending OSHA requirements)

Responsibilities

• Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap
• Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements
• Communicate with customers to ensure that all of their needs are understood and addressed
• Collaborate with various internal departments to ensure that they fulfill all customer requests
• Resolve complaints and keeping track of all processes that pertain to the client’s needs
• Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment. Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
• Build customer loyalty through proactive support and account management
• Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks

Preferred Qualifications

• Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries
• Basic software development knowledge (scripting)
• Knowledge in IP networking & troubleshooting
• Working knowledge of REST APIs and experience working with customers to implement and test integrations (basic scripting, testing, documentation)
• Cloud Certifications
• Degrees in Computer Science, GIS, Engineering, Geography, etc

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles
• The annual base salary range for this position is $104,000 - $145,000
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan