Associate Director, HR Experience

Summary

Join Deel, a rapidly growing SaaS company, as an Associate Director of HR Operations to build and scale a new HR function. You will play a foundational role in setting regional goals and operational frameworks, aligning with Deel’s global standards and growth strategy. This position requires a strategic mindset, experience managing senior teams, and success in building or scaling HR operations in a fast-paced environment. You will manage the final stages of hiring, regional compensation, employee training, and address employee complaints. The role also involves overseeing day-to-day operations, conducting performance reviews, and maintaining a positive global work culture. Deel offers stock grant opportunities, additional perks and benefits, and the flexibility of remote work.

Requirements

• 14+ years of experience in global HR, Total Rewards, or Benefits operations management in a leadership or regional management capacity
• Demonstrated experience designing, implementing, and scaling HR operations across multiple countries or regions
• Strong knowledge of global HR practices, statutory requirements, and compliance frameworks
• Strong analytical and data interpretation skills; ability to translate data into actionable insights and business cases
• Proven ability to lead and develop regional strategies aligned with business objectives and legal standards
• Experience managing vendors, brokers, and third-party administrators effectively

Responsibilities

• Capacity planning and workforce management & AOP
• Setting up regional goals and OKRs and ensuring the achievement of company and team goals
• Providing accurate reporting to the Global Lead for workforce management and capacity planning
• Managing the final stages of hiring and negotiating job offers
• Managing regional compensation and overseeing successful training completion for new team members
• Addressing employee complaints and ensuring the quality of communication and solutions for their team members
• Maintaining global culture and environment within the team
• Overseeing day-to-day operations, job performance for the team and conducting individual performance reviews and reports on metrics

Preferred Qualifications

• HR or Benefits-specific certifications preferred
• Familiarity with tools like JIRA, Zendesk, or other ticketing and case management platforms is a plus

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access