Associate Director, Patient Services

Summary

Join Scholar Rock as an Associate Manager, Patient Services and play a key role in building and managing the Scholar Rock Patient Hub and Patient Service offerings. Collaborate with various teams to create a seamless patient journey. Analyze, measure, and report on patient journey performance. Design and evolve data exchange between partners and the Patient Hub. Ensure compliant and efficient delivery of patient services. Leverage data insights to improve patient access to care. Identify areas for program improvement and communicate with field teams. Regularly present program results to leadership.

Requirements

• Bachelor’s degree
• 5+ years experience in Patient Service roles
• Strong Project Management Experience
• Experience with a Patient Services Hub, Specialty Pharmacy, and Patient Service Programs
• Vendor management and contracting experience
• Strong project management experience
• Experience with data sets, including data from Specialty Pharmacy, Specialty Distributor, Patient Services Hub, claims, co-pay programs, etc
• Excellent analytical skills with advanced Excel skills required. Proven experience using data visualization and analytical tools such as Tableau and Power BI for dashboards and ad hoc analytics
• Experience with pharmaceutical manufacturer compliance requirements and HIPAA regulations
• Ability to adjust to changing needs within the organization and flexibility to change priorities as needed
• Demonstrated values-based skills and strong work ethic

Responsibilities

• Work closely with Sr. Director, Patient Services to manage the patient services programs, scrutinize the performance within the patient journey and manage the program evolution, budget and staffing
• Day to day operational oversight of the Scholar Rock patient Hub and other patient services and affordability programs
• Attend multiple weekly meetings/calls with program vendors to ensure projects are appropriately prioritized and completed on time
• Review and update program business rules, standard operating procedures and work with key stakeholders for approvals as appropriate
• Support the Sr. Director of Patient Services in developing: Program evolution strategy, budgeting, and staffing; Patient Support Services; Integration of future projects into offering, when/if required
• Detailed understanding of Hub, commercial co-pay, and specialty pharmacy data capabilities and HIPAA compliance requirements
• Work cross functionally within Value and Access as well as other key stakeholders (Sales, Marketing, IT, Legal, and Compliance) to ensure Scholar Rock’s Patient Service offerings are compliant and efficient
• Manage relationships with program vendors and monitor performance of KPIs to ensure the optimal patient experience is maintained
• Leverage insights from reporting and ad hoc analytics to understanding of patient programs, access, payer coverage, reimbursement, and patient experience and fulfillment
• Understand and effectively leverage program data assets to provide in-depth insights that drive key decisions and improve patient access to care
• Identify areas of program improvements and gains in effectiveness and efficiencies, prioritize and pull-through necessary actions
• Coordinate field communications related to Scholar Rock’s patient services and ensure Field teams are aligned
• Regularly present program results, metrics, and initiatives to leadership and internal teams
• Ability to travel up to 50% of the time