Associate Director, Qualitative Research

Summary

Join M3 Global Research as an Associate Director and lead a client service team in the dynamic healthcare market research industry. You will mentor and develop team members, manage project escalations, and ensure projects are completed on time and within budget. Collaborate with senior management on process improvements and work closely with clients to deliver exceptional service. This role requires strong leadership, project management, and market research expertise, particularly within the healthcare sector. M3 offers a competitive compensation package including annual leave, bonus scheme, pension contributions, medical cash plan, and more.

Requirements

• Bachelor’s Degree or equivalent work experience
• 5+ years of experience in Market Research
• 3+ years of project management experience
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail
• Able to work well meet deadlines and under pressure
• Have exceptional written and verbal communication skills
• Have strong Microsoft Office skills including Excel, Outlook, and Word
• Have well-developed analytical and problem-solving skills
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives

Responsibilities

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution
• Provide guidance and mentoring members of the operations team
• Manage project escalations to ensure the project is completed on time and within budget. This will require you to partner with internal stakeholders to address issues and improve performance on research projects
• Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements
• Investigate and manage project escalations. Ensure the project is completed on time and to the satisfaction of the client
• Monitor productivity and quality of data collection of their team’s projects
• Oversee the billing process of the team, and ensure projects end with expected profitability
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Oversee the training of any new team members, as well as the training needs of current employees
• Approve annual leave, expense reports, and quarterly reviews of their direct reports

Preferred Qualifications

• Experience in healthcare focused Market Research
• Minimum of 1 year of experience managing employees
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals

Benefits

• 25 days annual leave
• Participation in an annual bonus scheme linked to the profitability of the business
• Pension 4%/4% employee/employer contributions of qualifying earnings
• Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
• Cycle scheme