Insight Consultant

Summary

Join Black Swan Data as a leading Insights Consultant, spearheading the design and delivery of consumer insights for a major US-based Financial Services client. You will leverage both quantitative and qualitative research methods, analyzing social datasets to uncover trends and consumer behaviors. This role demands leading multiple projects simultaneously, from initial client briefings to impactful presentations. You will guide a team, ensuring high-quality deliverables within deadlines. The position requires a strong analytical background, exceptional communication skills, and experience in the Financial Services sector. Expect a dynamic, collaborative environment within a values-driven company.

Requirements

• Relevant Degree or post graduate qualification
• 6+ year’s relevant work experience in qualitative and quantitative analysis
• 3+ years’ experience in Financial Services (consumer banking) insights role, agency or client
• Interest in product innovation and new technologies
• Interest in understanding consumer attitudes & behaviour, and wider cultural trends
• An interest in new emerging research techniques and the potential of data and technology
• Feel comfortable and confident working with a range of stakeholders, including clients
• Confident and engaging presentation style
• Skilled at using PowerPoint to present in a professional and visually compelling way
• Exceptional communication skills; the ability to understand & articulate a problem and solution, both in verbal and written forms, and influence others
• Strategic agility – capability to reframe a question or brief, or set of insights, to ensure the pivotal business and research question is understood and addressed

Responsibilities

• Scope & lead multiple projects simultaneously, from the client briefing, research design and proposal development through to delivery of inspiring presentations that move the client to action
• Lead key Financial Services client based in the USA
• Be flexible to join Client call on USA Pacific Time zone as necessary
• Adapt and refine the established Black Swan consulting services to the Financial Service market needs
• Lead the team and provide feedback and guidance on deliverables
• Conducting both data-led and qualitative analysis
• Ability to work with and interpret large volumes of Excel data
• Succinct reporting of analysis, identifying compelling insights that answer key business questions
• Actively participating in client and internal meetings, debriefs and presentations
• Take an active role in sharing key learnings and best practice both informally and in team sharing sessions
• Have a ‘finger on the pulse’ of the team and escalate to the appropriate stakeholder in a timely fashion any obstacles to project quality/timing delivery, outlining potential resolutions and support needed
• Partner with the Project Team & Insight Directors in scheduling & tracking project workload & progress by team member
• Contribute to culture, creating an environment where everyone feels included, engaged, able and committed to deliver their full potential

Preferred Qualifications

• Work 2 days a week in the Cape Town office
• Partner with Black Swan’s Lead Analyst in London, in terms of identifying opportunities for greater speed to delivery (identifying and resolving process ‘pain points’ via automation etc), and in testing & deploying new analytic capabilities that drive incremental insight