Associate E-Commerce Partnership Manager

Summary

Join C.A. Fortune as an Associate E-commerce Partnership Manager and contribute to the growth of our clients' businesses on e-commerce platforms, primarily Amazon. This fully remote (or hybrid in Chicago) role involves supporting the E-commerce Partnership Manager in daily client activities, developing and executing digital shelf and merchandising strategies, and working with clients and Amazon Vendor Managers. You will analyze data, create reports, and troubleshoot operational issues. The ideal candidate is digitally curious, a problem-solver, and data-oriented, with experience in the consumer products industry and Amazon. This is a fast-paced, rewarding position in a growing industry.

Requirements

• Extremely organized and detail-oriented
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Strong knowledge of the consumer products industry (specifically food products)
• Experience with a major retailer (Brick & Mortar or Online)
• Experience working for or partnering with Amazon
• Strong communication skills, ability to clearly articulate complex concepts/processes in a concise manner, including strong attention to detail and proofreading skills
• Must be comfortable with change and ambiguity
• Internal motivation to take initiative, learn, and become an Amazon expert
• Team player
• Strong analytics skills
• A demonstrated competency in multi-tasking and problem-solving with focus on meeting deadlines
• Strong analytical and strategic thinker; can turn self-developed strategies/efficient processes into execution
• 4-year bachelor’s degree, and/or similar industry experience
• Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)

Responsibilities

• Support Partnership Manager and direct management of clients’ brands and portfolio with responsibility for: E-commerce strategy development across the channel to ensure product availability, content, customer acquisition, and retention
• Amazon digital shelf creation & optimization, assortment recommendations, pricing, merchandising, Amazon Advertising strategy & execution, 1P & 3P selling
• Work with clients to identify, track, and report on KPIs
• Help clients navigate relationships and meetings with Amazon Vendor Managers
• Support Partnership Manager by managing clients’ vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support
• Engage internal insights team to deliver client reporting and data needed to make key business decisions
• Analyze client reporting and develop insights that lead to action to drive growth
• Ongoing project management to drive client success: Tracking progress and coordinate client updates with Partnership Manager
• Ensure critical timelines are met by coordinating deliverables between client and operations team
• Identification of issues and troubleshooting solutions with Amazon support
• Participation in key client strategy meetings as needed
• Work with distributors and other 3P logistics providers to provide solutions for clients to sell any product via Amazon platforms
• Troubleshoot operational issues that may cause delays in shipments to Amazon, etc

Preferred Qualifications

• Prior Amazon experience
• Prior client management and/or agency experience
• Prior CPG experience
• Familiarity with both Seller Central and Vendor Central platforms
• Digital curiosity and are a continuous learner

Benefits

• 16 days of PTO
• 11 paid company holidays per year
• 2 paid volunteer days per year
• Bonus eligible
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)