Associate Instructional Designer

Summary

Join AffiniPay, a leading fintech company, as an Instructional Design Associate! You will create, deliver, and maintain educational materials for our software platforms, focusing on increasing customer engagement and satisfaction. Collaborate with the Instructional Designer and subject matter experts to develop engaging e-learning courses, webinars, articles, and videos. Maintain and update existing content, ensuring accuracy and relevance. Track content success and make adjustments based on learner needs. This role requires strong communication, project management skills, and a passion for helping others learn.

Requirements

• 1-2 years experience in L&D Training
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms & ability to navigate learning management systems
• Experience in project management
• Excellent communication
• Ability to build rapport with employees
• Proficiency in course/curriculum development
• Clear and effective curriculum-planning skills

Responsibilities

• Design & execute cohesive, relevant customer education materials based on individual software brand needs
• Seek guidance from Instructional Designer on project priorities, deadlines, asset needs, and creative vision for projects
• Create learning tools that are visual, interactive and exciting for our customers
• Learning center (maintenance, course creation, video/article creation)
• Knowledge center (maintenance, video/article creation)
• Webinars (script maintenance, script creation)
• Assist in roadmap for educational material creation tied to upcoming product releases
• Follow standards for content formatting & consistency
• Build Product education by attending product review meetings, release meetings, etc. to maintain knowledge of upcoming features
• Display strong project management skills by ensuring creative requests are organized, prioritized and delivered to appropriate audiences
• Partner with subject matter experts, stay aligned with their goals for content creation, make recommendations based on your expertise, and share feedback
• Ensure customer facing teams are aware of content designed to utilize in their customer interactions & develop their own product knowledge
• Assist in implementing a Learning Management system for Affinipay
• Evaluate existing instructional content to maintain accuracy
• Track success of content via CSAT surveys & Google Analytics
• Periodically redesign & edit content to match learners’ needs
• Other Duties as assigned

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups