Associate IT Operations Engineer

Summary

Join Goodway Group, an award-winning, remote-first media and marketing services firm, as an Associate Operations Engineer. You will provide functional and technical support to colleagues, resolving product and technical issues. Responsibilities include diagnosing, troubleshooting, and debugging software systems, administering the technology stack, and liaising between the Engineering Department and the rest of the organization. This fully remote role (US-based) requires travel twice yearly for company meetings. The ideal candidate is a team player with SQL/PostgreSQL knowledge, software development understanding, and excellent communication skills. Goodway Group is committed to diversity and inclusion.

Requirements

• Have a working knowledge of SQL/PostgreSQL and relational databases
• Understand software development and troubleshooting processes
• Have established analytical and problem-solving skills
• Have excellent verbal and written communication skills and can effectively communicate technical information to audiences of all backgrounds
• Be highly adaptable, able to work on multiple tasks simultaneously, and consistently deliver quality results
• Have exceptional prioritization, organization, and time management skills
• Remain cool, calm, and collected to provide excellent customer support during stressful situations

Responsibilities

• Collaborate with coworkers to analyze and resolve issues, from system crashes to user errors
• Collaborate with fellow engineers to identify and resolve bugs
• Liaise daily between the Engineering Department and the rest of the organization
• Investigate and resolve data-related issues leveraging SQL/PostgreSQL
• Coordinate across the organization to drive the resolution of large-scale outages
• Assist in maintaining and prioritizing the work queue and backlog in tickets and project management systems