IT Operations Engineer

Summary

Join Goodway Group, an award-winning, remote-first media and marketing services firm, as an Associate Operations Engineer. You will provide functional and technical support to colleagues, resolving product and technical issues. Responsibilities include diagnosing, troubleshooting, and debugging software systems, managing the technology stack, and collaborating with engineers to resolve bugs. You will liaise between the Engineering Department and the rest of the organization, investigate data issues using SQL/PostgreSQL, and coordinate large-scale outage resolutions. The ideal candidate is a team player with strong analytical and problem-solving skills, excellent communication skills, and the ability to handle multiple tasks simultaneously. Goodway Group is committed to diversity and inclusion.

Requirements

• Have a working knowledge of SQL/PostgreSQL and relational databases
• Understand software development and troubleshooting processes
• Have established analytical and problem-solving skills
• Have excellent verbal and written communication skills and can effectively communicate technical information to audiences of all backgrounds
• Be highly adaptable, can work on multiple tasks simultaneously, and consistently deliver quality results
• Have exceptional prioritization, organization, and time management skills
• Remain cool, calm, and collected to provide excellent customer support during stressful situations

Responsibilities

• Collaborate with your co-workers to analyze and resolve their issues, from significant system crashes to simple user errors
• Collaborate with fellow engineers to identify and resolve bugs discovered by coworkers
• Liaise daily between our Engineering Department and the rest of the organization
• Investigate and resolve data-related issues leveraging SQL/PostgreSQL
• Coordinate across the organization to drive the resolution of large-scale outages
• Assist in maintaining and prioritizing our work queue and backlog both in tickets and project management systems