Associate IT Support Consultant

Summary

Join our team as an Application Support Consultant and provide professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and completion of various tasks.

Requirements

• Must have thorough knowledge on a given Unit4 ERP module - knowledge on other module(s) will be an asset
• Strong communication skills and fluent in English (verbal and written)
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Previous experience of working in a Customer Service environment is an advantage
• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service
• Exhibits good analytical and problem-solving abilities
• Ability to manage your own time to prioritise workload and meet deadlines
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Able to use initiative and work alone, and as part of a team
• Strong Team Player
• Possess ability to work in a Dual Working Environment

Responsibilities

• Provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and completion of various tasks
• Investigate, process and document application defects passed to the Application Support team
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation
• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress

Benefits

• A chance to participate in the development of a leading global software firm
• An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other
• Unlimited vacation policy