Remote Associate Manager
at Clover Health

Summary

Join the Clover Home Care team as an Associate Practice Manager and play a crucial role in overseeing administrative, care coordination, and field support staff to ensure quality and timely patient care. You will help establish, implement, and manage standard workflows and procedures to improve efficiency and effectiveness within the practice.

Requirements

• At least 3 years of healthcare management experience, with a track record of leading both clinical and administrative teams
• An Associate's degree or higher (Bachelor's preferred), and being a Registered Nurse would be a plus

Responsibilities

• Assist in overseeing administrative, care coordination, and field support teams to ensure timely and high-quality patient care
• Support the implementation and management of standardized workflows and procedures to enhance operational efficiency and effectiveness
• Collaborate closely with the Medical Director and Senior Practice Manager to achieve practice goals and key performance metrics
• Work cross-functionally with other departments and teams within Clover to ensure smooth practice operations
• Assist in managing staffing, scheduling, training, and performance management for all areas under your responsibility
• Participate in individual and team meetings to review progress, identify challenges, and develop strategies to achieve key business goals and metrics
• Monitor reports and dashboards to identify trends and uncover opportunities for improvement
• Ensure compliance with policies, procedures, regulatory requirements, billing protocols, and medical records administration
• Develop and demonstrate expertise with the EMR and other systems to effectively support practice management
• Facilitate the resolution of patient issues and concerns
• Support the operations of additional home care programs and take on other projects and responsibilities as assigned

Benefits

• Comprehensive medical, dental, and vision coverage
• 401k matching
• Regular compensation reviews to recognize and reward exceptional contributions
• Performance-based bonus program
• Flexible time-off policy
• Mental health resources
• Remote-first culture that supports collaboration and flexibility
• Learning programs, mentorship, professional development funding, and regular performance feedback and reviews