Lucid is hiring a
Associate Manager

Summary

Join Lucid Software, a leader in visual collaboration, as an Associate IT Manager and contribute to the company's rapid growth. This role offers opportunities for knowledge and skill acquisition, and you will be responsible for ensuring day-to-day operations run smoothly for all employees.

Requirements

• 2-3 years of experience in customer-facing support or a customer service role
• 2-3 years of experience in technical documentation or technical writing
• Troubleshooting experience resolving hardware and software issues
• Familiarity with Active Directory, VPN, SSO (Okta) and network troubleshooting
• Experience working with MDM (Jamf, Intune)
• Experience with helpdesk ticketing systems (Zendesk, Jira)
• Strong communication skills, both written and verbal
• Strong organizational and time management skills

Responsibilities

• Assisting in managing the IT support team
• Supporting IT projects, including planning, execution, and monitoring
• Troubleshooting and resolving hardware and software issues
• Liaising with third-party vendors for procurement of hardware and software
• Assist with the upkeep of conference rooms including maintenance of neat equipment, tablets, TVs, cable management, etc
• Create, maintain and update user profiles
• Documenting IT processes, configurations, and troubleshooting steps
• Assisting in the preparation of reports on IT system performance and project status

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field (or equivalent experience)
• Prior experience in a supervisory or leadership role is a plus
• Experience supporting enterprise-level applications and systems
• Interest in troubleshooting and researching unfamiliar problems as they arise