Internal Channels Management Associate

Summary

Join our team as the Internal Channels Management Associate in Global Communications and lead strategic development for our primary intranet/platform, internal communication tools, and facilitate global internal communications. You will oversee strategy to improve internal communication, engagement, and collaboration across the organization using our new intranet.

Requirements

• Bachelor’s degree in a relevant field
• 2 to 5 years of experience managing and implementing intranets or collaboration software
• Familiarity with Google Suite
• Experience leading strategic improvements to internal communication and collaboration across an organization using intranets or collaboration software
• High level of comfort with social software and other web-based technologies
• Experience leading a team toward a common goal, holding accountable the execution of strategy
• Experience defining expected results and accomplishing them by working with and through others
• Excellent project and stakeholder management skills, including managing the vendor and internal tech team when adding new integrations

Responsibilities

• Oversee strategy of how we will improve our internal communications and collaboration across the organization using our new intranet
• Work with executive/leadership teams to ensure all staff are informed and engaged on the organizational intranet and internal communications channels
• Develop internal communication channel strategies based on target audiences, market research, and business plans
• Set internal communication standards across the main organizational channels, collaborating with the executive team to ensure these are understood and upheld
• Be the main administrator for all content on the intranet and oversee other administrators, ensuring they uphold best practices
• Manage team and other stakeholders, including content owners, to deliver high-quality planned content and ensure it remains up-to-date
• Manage interactions between any vendors and Tech on any technical matters e.g. prioritizing integrations, coordinating necessary processes such as implementations and upgrades with the vendor and Tech, and organizing any testing
• Develop main internal communication channels, adapting and improving them according to our needs
• Work diplomatically across teams and divisions to provide direction on internal communication efforts, ensuring achievement of cultural growth and audience goals

Benefits

• Health insurance
• Housing
• Comprehensive benefits