Associate Manager, Credit And Collections

Summary

Join Henry Schein One's Credit and Collections team as a leader overseeing all aspects of credit and collections processes. You will develop and improve best practices, manage the credit granting process, partner with sales management, and manage accounts receivable assets. Responsibilities include handling advanced customer escalations, developing collections strategies, managing staff, and motivating the team to exceed goals. The ideal candidate possesses 5-7+ years of related experience, a bachelor's degree, strong management and communication skills, and familiarity with credit bureau reporting. This remote position offers a competitive compensation package and excellent benefits.

Requirements

• Typically 5-7 or more years of related experience
• Typically, a bachelor’s degree or global equivalent in related discipline
• Focus on internal and external customer service
• Strong knowledge of Microsoft Office suite of products
• Experienced negotiation skills
• Strong process building skills
• Familiarity and understanding of credit bureau and agency reporting
• Strong management skills and ability to attract, retain, motivate and develop team members for high performance
• Excellent verbal and written communication skills and ability to resolve disputes effectively
• Strong presentation and public speaking skills
• Strong decision making, analysis and problem-solving skills with ability to multi-task
• Understand and act on financial information that may contribute to business profitability
• Ability to manage successful projects, manage risks, costs, time and project teams
• Lead team to achieve company goals in effective ways
• Strong planning and organizational skills and techniques
• Communicate effectively with management
• Broad professional and managerial skills with an understanding of industry practices and company policies and procedures

Responsibilities

• Develop, manage, and improve credit and collections best practices and processes for Henry Schein One
• Manage the credit granting process, including: the consistent application of credit policy, establishing general credit limit guidelines based on customer financial (where applicable) and credit history, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers
• Partner with sales management by providing credit solutions, which effectively support the sales and companywide financial strategies. Proactively communicate issues which materially affect customer profitability or relationships. Partnering to identify opportunities to improve credit and collections processes
• Manage Accounts Receivable assets and appropriate returns and bad debt allowances
• Establishing, approving, and managing customer payment plans
• Partnering with Henry Schein Inc. on various collections strategy including strategic account management (DSOs and DPOs) to ensure alignment and transparency
• Handle advanced customer escalations, including correspondence, follow up, ownership of issue through resolution, compensation processing, and item closure to ensure customer satisfaction with services
• Develop processes to develop collections strategies and participate in ad-hoc projects as assigned
• Coordinate with leadership team and manage process for collections letters and related documents to be sent to collections agencies
• Responsible for managing, attracting, hiring, training, and developing staff, including formal performance and merit review, and handling related employee issues. Provide strategic and tactical direction to the team in accordance with the goals, policies, and objectives provided by management
• Motivate credit and collections staff to maximize performance and achieve or exceed goals and develop incentive plans to reduce accounts receivable balances

Preferred Qualifications

Master’s degree or global equivalent

Benefits

• Competitive compensation
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
• Remote environment