Loss Prevention Associate

Summary

Join Lendbuzz, a company committed to personalized and fair financial opportunities, as a team member managing and coordinating the collection of delinquent payments for auto loan accounts. You will perform delinquent account collections via calls, emails, and texts, service inbound customer calls, maintain detailed notes, process payments, prepare accounts for repossession, and communicate with clients. The role also involves reviewing accounts referred for repossession, issuing instructions, ensuring compliance with policies, and performing administrative tasks. We value diversity, compassion, simplicity, honesty, and transparency. If you share these values and have relevant experience, we encourage you to apply.

Requirements

• One plus years' experience with collections in a call center environment
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently

Responsibilities

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and redemptions
• Maintain clear and descriptive notes
• Set up and process one-time payments
• Prepare delinquent accounts for post repossession process
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Preferred Qualifications

• Proficiency in both Spanish and English
• Auto collections experience
• Previous work in collections, preferably in the automotive industry