Accounts Receivable Associate

Summary

Join Nabis, the leading licensed cannabis wholesale platform, as an Accounts Receivable Associate! You will manage daily accounts receivable processes and credit operations for various retailers, ensuring timely collections from delinquent accounts. This role requires collaboration with internal teams and external stakeholders, including retailers and brands. You will be responsible for managing tasks, resolving payment issues, and maintaining detailed updates. Strong communication, negotiation, and problem-solving skills are essential. The ideal candidate will thrive in a fast-paced startup environment and have experience in lending, customer service, or collections.

Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience
• 1-3 years of experience in lending, customer service, or collections, preferably within the retail or distribution sectors
• Proficient understanding of accounts receivable and collections procedures
• High energy, motivated, and committed with a professional demeanor
• Exceptional communication skills, both written and verbal
• Skilled in managing challenging conversations and situations with a high level of judgment, professionalism, and empathy
• Strong negotiation and problem-solving abilities
• Highly organized with meticulous attention to detail and excellent record-keeping skills. Ability to create and maintain procedural documentation
• Thrives in a fast-paced startup environment, adaptable to constant change and comfortable with ambiguity
• Proficient with Google Suite and Microsoft Office, especially Excel
• Enthusiastic about the opportunity to work in the cannabis industry

Responsibilities

• Collaborate effectively with the invoicing and operations departments, as well as with retailers and brands
• Provide real-time delivery support if payment issues arise
• Manage tasks and workflows assigned through Asana and ZenDesk platforms
• Maintain a portfolio of retailers and provide consistent and detailed updates
• Coordinate closely with the accounting and invoicing teams to address issues related to retailer credit, discounts, and bounced checks
• Engage with retailers regarding overdue invoices, swiftly resolving any related issues
• Streamline communication between multiple parties (internal and external)
• Triage delegated tasks and self-prioritize outreach to account portfolio
• Escalate delinquent account matters appropriately
• Keep management and brands informed of potential collection issues early in the process
• Generate weekly reports on credit and accounts receivable data at the account level, and support the accounting team with information necessary for managing allowances for doubtful accounts
• Identify invoices that are likely uncollectible and communicate effectively with all concerned parties
• Cultivate and enhance relationships with retailers to facilitate streamlined payment processes

Preferred Qualifications

Experience in B2B sectors preferred