Credit And Collections Specialist

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Abnormal Security

πŸ“Remote - United States

Summary

Join our team as a Credit and Collections Specialist and contribute to building and scaling our collections process. You will play a vital role in enhancing the accounting function's capabilities and standards, ensuring excellent service delivery. This position requires strong collaboration skills and a passion for operational efficiency. You will be responsible for improving the collections process, implementing workflow and system improvements, and building trust across the organization. The ideal candidate possesses 3+ years of relevant experience, including direct collection experience, and a strong understanding of billing procedures and collection techniques. This role demands excellent communication, negotiation, and problem-solving skills.

Requirements

  • 3+ years of relevant professional experience and at least 3 years of direct collection experience
  • Strong working knowledge of billing procedures and collection techniques
  • Familiarity with collection regulations
  • Experience with credit review of potential customers
  • High attention to detail, comfort with ambiguity, and an ability to work both collaboratively and independently
  • Excellent communication skills (written and verbal)
  • Agility and efficiency when it comes to negotiations with customers
  • Strong sense of collections responsibility and ability to identify and implement innovative processes
  • Working knowledge of ERP, i.e. Maxio or NetSuite

Responsibilities

  • Manage the collections process, which includes invoicing customers, issuing initial invoice, and following up on invoices as needed
  • Create and submit invoices through current ERP system
  • Ensure successful and efficient processing of all collections activities, which includes resolving invoice issues and updating and maintaining customer payable contact information
  • Develop collaborative relationships with key stakeholders to develop, implement, and optimize processes and programs that enable the operations to scale both geographically and operationally within the appropriate control environment
  • Develop and maintain process documentation and associated Policies & Procedures for the credit and collections function
  • Lead process transformation and drive measurable operational performance improvements
  • Support ad hoc projects such as systems upgrades of integrations and platform expansion
This job is filled or no longer available