Associate Operations Technician

Summary

Join Verra Mobility's Command Center team as an Associate Operations Technician! This entry-level position involves remote technical support and oversight of roadside monitoring and enforcement implementations across the US and Canada. You will ensure enforcement sites are operational, troubleshoot devices, maintain accurate records, and collaborate with support teams. The role demands strong communication, problem-solving, and multitasking skills within a 24/7 operational environment. You'll be responsible for maintaining peak efficiency of our clients' roadside network devices and learning on the job. This position requires a high school diploma or equivalent and experience in operations or remote troubleshooting.

Requirements

• A Highschool Diploma or GED or equivalent and/or One (1) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
• Experience in managing multiple priorities
• Successful completion of the Nlets fingerprinting background assessment

Responsibilities

• Ensure compliance with company policies and regulatory requirements
• Maintain accurate and detailed records of all account documentation
• Communicate effectively with advisors to resolve any discrepancies or issues
• Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment
• Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
• Ability to work in a fast-paced operational environment
• Ability to work independently with minimal supervision
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
• Ability to learn in an 'on-the-job' training environment
• Participates in planning, daily stand-ups, backlogs sessions
• Performs other duties and/or special projects as assigned
• Identifies areas of opportunity to improve our service offering
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s
• Ability and willingness to learn new things, particularly new technology
• Provide expert work order management through driving, following up and closure of assigned trouble tickets

Preferred Qualifications

• Associate’s degree in information technology , computer science or closely related field
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate action
• Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook