Associate Product Manager

Summary

Join D2L's Talent Acquisition team as a Student Information System (SIS) Specialist! Manage, maintain, and enhance SIS integrations with Brightspace LMS. You will ensure efficient integration operations and seamless customer experiences. Technical expertise, problem-solving skills, and understanding of educational data are crucial. Collaborate with the Product Manager and other stakeholders. This role offers opportunities for system enhancements and improvement. The ideal candidate will possess a Bachelor's degree and 2+ years of relevant experience.

Requirements

• Bachelor’s degree in information systems, Computer Science, Education or a related field
• 2+ years of experience managing or supporting Student Information Systems or similar platforms
• Proficiency in SIS platforms (e.g., PowerSchool, Infinite Campus, Ellucian, or similar)
• Familiarity with system integrations, APIs, and data migration processes
• Excellent problem-solving and critical-thinking abilities
• Strong communication and interpersonal skills to collaborate with diverse stakeholders
• Detail-oriented with a commitment to maintaining data accuracy and documentation

Responsibilities

• Manage, configure, and maintain the SIS Integrations with various SIS vendors (either direct integrations with Brightspace LMS or via middleware platforms) on sandbox environments
• Conduct regular system audits to ensure data integrity, accuracy and compliance
• Document the SIS Integrations
• Partner with Implementation Consultants to document customer specific SIS configurations
• Provide technical support to end-users, including customers and internal D2L teams (Support, Technical Account Managers, Implementation Consultants, Trainers)
• Develop and deliver training sessions and materials for internal D2L teams (Support, Technical Account Managers, Implementation Consultants, Trainers)
• Serve as the primary point of contact for SIS-related inquiries and troubleshooting
• Document common user errors
• Partner with Product Manager on SIS Integration Enhancements
• Identify opportunities to improve system functionality and streamline workflow
• Stay on top of release notes of SIS vendors and middleware providers
• Test and implement system updates, new features, and upgrades
• Works closely with the SIS Product Manager and relays the institutional needs for SIS Integrations
• Engages with other stakeholders to gather input
• Work with middleware platforms on support tickets
• Participate in cross-departmental initiatives to improve processes and workflows

Preferred Qualifications

Experience with data analytics tools, SQL, or reporting software is a plus

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne