SmartBear is hiring a
Associate Product Support Engineer, India
![Logo of SmartBear](https://cdn.jobscollider.com/logo/smartbear-0e09.webp)
Summary
The Associate Product Support Engineer will provide technical support services to customers, collaborate with development teams, and work towards improving productivity of issue resolution. They should have 0-1 year in a customer facing or support role, a Bachelor's Degree in Computer Science or related field, excellent communication skills, working knowledge of Linux and Windows operating systems, application lifecycle management, and remote teamwork.
Requirements
- 0-1 year in a customer facing or support role
- Bachelor’s Degree in Computer Science or related field or equivalent experience
- Excellent communication skills and ability to work with remote teams
- Working knowledge of Linux and Windows operating system
- Working knowledge of application lifecycle management
Responsibilities
- Troubleshoot and solve technical support issues with external customers (via email, screen share, live chat, Communities, etc.)
- Create, document and track the progress of new customer issues as they become available
- Collaborate with fellow support colleagues and other internal organizations, e.g. development, to achieve superior customer service
- Obtain the necessary knowledge and skills to become progressively proficient with responsible products
- Be the customer advocate when providing feedback to internal organizations
- Find opportunities to improve productivity of issue resolution and better solutions to help customers
Preferred Qualifications
- Java Programming and scripting knowledge
- Understanding of web fundamentals: tomcat, client-server architecture, TCP/IP protocol stack, HTML/CSS/JavaScript
- Network and Server administration knowledge
This job is filled or no longer available
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