SmartBear is hiring a
Associate Product Support Engineer, India

Summary

The Associate Product Support Engineer will provide technical support services to customers, collaborate with development teams, and work towards improving productivity of issue resolution. They should have 0-1 year in a customer facing or support role, a Bachelor's Degree in Computer Science or related field, excellent communication skills, working knowledge of Linux and Windows operating systems, application lifecycle management, and remote teamwork.

Requirements

• 0-1 year in a customer facing or support role
• Bachelor’s Degree in Computer Science or related field or equivalent experience
• Excellent communication skills and ability to work with remote teams
• Working knowledge of Linux and Windows operating system
• Working knowledge of application lifecycle management

Responsibilities

• Troubleshoot and solve technical support issues with external customers (via email, screen share, live chat, Communities, etc.)
• Create, document and track the progress of new customer issues as they become available
• Collaborate with fellow support colleagues and other internal organizations, e.g. development, to achieve superior customer service
• Obtain the necessary knowledge and skills to become progressively proficient with responsible products
• Be the customer advocate when providing feedback to internal organizations
• Find opportunities to improve productivity of issue resolution and better solutions to help customers

Preferred Qualifications

• Java Programming and scripting knowledge
• Understanding of web fundamentals: tomcat, client-server architecture, TCP/IP protocol stack, HTML/CSS/JavaScript
• Network and Server administration knowledge