Associate Professional Services Project Manager

Summary

Join KnowBe4 as an Associate Professional Services Project Manager and manage SMB, Mid-Market, and Enterprise software implementation projects. You will ensure successful deployments within scope and time constraints, maintaining high customer satisfaction. This role requires strong organizational and communication skills, attention to detail, and the ability to work under guidance. You will manage projects from initiation to completion, working closely with customers and internal teams. Responsibilities include developing project plans, coordinating resources, mitigating risks, and preparing status reports. KnowBe4 offers various benefits, including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, and certification reimbursement.

Requirements

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Ideally educated to degree level and/or with a minimum of 2 years project management experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Problem solving/analysis skills
• Customer/client focused

Responsibilities

• Manage small to mid-sized Professional Services engagements from initiation to completion, ensuring timely delivery of software implementations within scope and budget
• Work closely with customers to define deployment goals, technical requirements, and success metrics for Professional Services projects
• Develop and maintain project plans, timelines, and deliverables for Professional Services engagements, ensuring all stakeholders are informed of progress and potential issues
• Coordinate with Professional Services engineers and product specialists to ensure smooth deployment and implementation
• Identify and mitigate risks specific to Professional Services projects, escalating to senior management when necessary
• Conduct regular project status meetings with customers and internal stakeholders to provide updates on deployment progress and address concerns
• Manage Professional Services resources effectively, ensuring optimal allocation and utilization during implementation projects
• Monitor project KPIs and prepare regular status reports on Professional Services engagements for management and customers
• Collaborate with Customer Success and Technical Support teams to ensure seamless transition from implementation to ongoing support
• Assist in gathering and documenting customer requirements and feedback during deployments for potential product improvements
• Ensure comprehensive documentation of Professional Services projects, including implementation details and configurations
• Participate in post-deployment reviews to capture lessons learned and contribute to process improvements in Professional Services delivery
• Adhere to established Professional Services methodologies and best practices for project management and software implementation
• Support the creation of project-related materials such as statements of work and deployment plans specific to Professional Services engagements
• Maintain a strong understanding of the company's products and services to effectively guide customers through the implementation and deployment process

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code