Associate Program Manager, Digital Customer Success

Summary

Join Abnormal Security as an Associate Program Manager, Digital Customer Success and play a key role in scaling and enhancing digital engagement strategies to drive customer adoption and satisfaction. You will produce and execute CS-led webinars, support adoption campaigns, and collaborate with Customer Success Managers. Your contributions will directly impact customer experience and value maximization from Abnormal Security’s platform. This role requires a background in Customer Success, Digital CS, GTM Ops, or Marketing, along with strong analytical and communication skills. Experience in SaaS is essential. The position offers a competitive salary, bonus potential, restricted stock units, and benefits.

Requirements

• Customer Success, Digital CS, GTM Ops, or Marketing background
• Bias for action
• Analytical abilities with ability to use data to measure success and inform strategy
• Attention to detail
• Strong written, verbal communicator and public speaker
• Experimentation mindset
• 3+ years of experience in SaaS

Responsibilities

• Conduct Live Webinars – Assist in planning, producing, and moderating customer success-led webinars to drive product adoption and engagement
• Drive Adoption Campaigns – Collaborate on ideating, building, and launching digital campaigns (email & in-portal) to increase customer adoption of key capabilities
• Customer Communication – Help craft and deliver targeted messaging across various digital channels to educate and enable customers
• Data-Driven Optimization – Analyze customer engagement metrics to refine and improve webinar content, adoption campaigns, and outreach strategies
• Cross-Functional Collaboration – Work closely with Marketing, Product, and CS teams to align on messaging, resources, and customer initiatives
• Contribute to design and content for Abnormal customer resources (Academy, Documentation, in the future Community)

Preferred Qualifications

Cybersecurity, Customer Success and Gainsight experience

Benefits

• Bonus
• Restricted stock units (RSUs)
• Benefits