Chomps is hiring a
Associate, Quality Assurance

Summary

The job is for a Quality Assurance Associate at Chomps, a fast-growing meat snack brand. The role involves maintaining the quality and safety standards of Chomps products across manufacturing and repack warehousing facilities, conducting inspections and audits, assisting in product quality investigations, and supporting recall plans and programs.

Responsibilities

• Perform QA inspections and tests across manufacturing and repack warehousing facilities
• Document and report any quality issues
• Assist in product quality and food safety investigations
• Support Chomps recall plan and programs
• Work closely with the Quality Assurance Manager to ensure compliance with quality and food safety standards, USDA-FSIS regulations, and internal company policies
• Assist in scheduling and being on site for sample and test production
• Participate in product quality investigations with contract manufacturers to identify possible processing errors and improvement opportunities
• Collect and organize data for sensory evaluation dashboards and reporting for our manufacturing partners
• Assist the R&D and operations teams in the creation of process control and product specification sheets
• Be present for sample and test runs of new products
• Collaborate with operations on testing and implementing protein tempering best practices and creating SOPs
• Conduct regular mock recall exercises to test and improve the traceability of products in the event of a recall
• Perform internal product traceability audits to verify the accuracy and effectiveness of Chomps traceability systems in Netsuite and daily documentation and logging
• Schedule biannual training for all new Chomps recall team members
• Maintain recall plan and programs; edit/update after each mock recall drill to continuously improve Chomps systems and readiness
• Assist cross functional teams with development of department specific recall programs and verify procedures are well documented
• Work with sales and operations teams to stay current with all customer recall requirements and documentation
• Schedule and oversee all mock recall drills with co-manufacturers and warehousing partners
• Monitor and analyze consumer and customer complaints related to product quality and safety
• Create monthly dashboard reporting categorizing complaints by manufacturer, product, customer, and type
• Work alongside CX and operations teams to maintain complaint logs and reporting. Audit and edit logs to ensure reporting accuracy and consistency