Associate, Retailer Loyalty Programs

Summary

Join Juul Labs as a Loyalty Programs Associate and drive the retail promotion strategy for the brand. You will execute digital loyalty programs, analyze performance, and present findings to the RGM team. This role offers opportunities to build your network and gain visibility across the organization. Key responsibilities include planning and executing loyalty programs with partners, tracking campaign performance, collaborating with internal teams, and providing recommendations for improvement. The ideal candidate possesses cross-functional project management skills, trade experience, and strong analytical abilities. Juul Labs offers a variety of benefits, including equity and performance bonuses, cell phone subsidy, commuter benefits, excellent medical, dental, and vision benefits, and opportunities for career growth.

Requirements

• Cross functional team project management
• Trade experience in working with retail chain accounts
• Experience working in a fast-paced environment
• Strategic communication, planning, and execution
• Detail oriented
• Data-driven
• Powerpoint presentation building
• Strong Excel experience
• Previous experience in managing brand programs
• Quantitative undergraduate degree or Business undergraduate degree or equivalent experience

Responsibilities

• Drive the sell-in and execution planning of the digital loyalty programs with strategic partners
• Assist the Sr. Brand Programs manager in expanding reach by identifying national chains, regional chains, and other partners with the best capabilities to run loyalty programs
• Guide Key Account Manager’s and Commercial stakeholders to prepare the sell-in strategy for executing the promotions. Coordinate when needed with the JUUL account managers and chain buyers to manage the programs and with 3rd party vendors to execute them
• Attend regular loyalty training/office hours with the sales org throughout the promotion periods to answer questions and coordinate future program sell-in with chain partners
• Track campaign performance at the chain level, develop performance reports, and collaborate with RGM team for insights generation, and identify ways to optimize execution
• Collaborate with internal legal and regulatory stakeholders to address obstacles as well as new opportunities that are presented by retail partners
• Collaborate with internal trade and creative teams to develop promotional assets
• Timely sell-in and execution of chain loyalty programs as laid out in the promotion calendar
• Measurement of the performance of different chains to identify the ones with the best execution and ROI
• Timely tracking of performance
• Analyzing the results from the programs and bring quarterly recommendations to the RGM team on how to continuously improve the chain loyalty initiatives

Preferred Qualifications

Familiar with Tableau

Benefits

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits