Associate Risk Operations Analyst

Summary

Join Tebra, a rapidly growing FinTech SaaS company, as an Associate Risk Operations Analyst. You will play a crucial role in supporting merchant onboarding, fraud monitoring, and chargeback workflows. This hands-on position requires in-depth analysis of customer data for Know Your Customer (KYC) underwriting and due diligence. You will review and process customer profile changes, ACH rejections, and chargebacks, while ensuring compliance with regulatory requirements. The ideal candidate possesses a minimum of 3 years of experience in merchant underwriting, risk, and fraud prevention within FinTech or financial services. Tebra offers a remote work environment and a competitive salary.

Requirements

• Bachelor's degree or equivalent years of experience
• Minimum 3 years of merchant underwriting, risk and fraud prevention and/or investigations experience in FinTech or financial services
• Experience utilizing payments industry verification tools to identify fraudulent applicants or suspect transactions and resolve alerts within SLAs
• Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices
• Ability to maintain discretion and confidentiality with sensitive information
• Data analysis skills using Microsoft Excel/Google Sheet and common industry data analytic, database, and open-source information systems
• Understanding of risk assessment, compliance requirements, and industry best practices specific to payment processing
• Understanding of card brand rules and regulations
• Self starter with strong analytical skills and the ability to recognize and analyze emerging trends
• Excellent written and verbal communication skills and strong interpersonal skills

Responsibilities

• Gather customer information to conduct in-depth analysis of customer data for Know Your Customer underwriting and customer due diligence
• Review and process customer profile and bank account changes
• Review and process ACH rejections and Notice of Changes
• Daily review and processing of chargebacks
• Review detailed monitoring of payments transactional activities to detect and prevent payments risks
• Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken
• Perform in-depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls
• Ensure compliance with operational policies and applicable regulatory requirements

Benefits

• Healthcare benefits
• Discount through Dell
• Resources to help you keep your mind and body healthy
• Obe Fitness or Gympass for a great workout
• LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences
• Remote work